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Shipping & Returns

Shipping

At Stacdental.com Shipping is always free for US and Canadian Customers!
Orders $25 - $149.99 add $16.95 for handling.
Orders under $25 add $19.95 for handling.


All orders ship via Canada post, USPS or UPS Ground.  
All orders with payment received are shipped within 1 - 4 business days except where item is on back order in which case you will be informed the status in 1-4 business days.

International customers have choice to select EMS or courier service and will be charged accordingly.

Returns

1 If you wish to cancel your order:

  1. you can notify us by email to before we have dispatched the goods to you;
  2. or
  3. where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.

2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. You will obtain Return Material Authorization (RMA) number prior to returning goods to us. The costs of returning goods to us shall be borne by you. (Please note Items sold under special sale are subject to final sale and will not be returned and Through the lens or TTL Loupes are subject to 25% restocking fees. Cost of prescription glasses if any will not be returned. )
3 Upon receipt of the goods we will give you a full refund of the amount paid as a credit to your account which can be used towards future purchases. You can also request for refund through check. We will not accept any returned goods where Returned Material Authorization (RMA) number is not mentioned on the return package or where goods is in damaged condition.
4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -

  1. in the event that the product has been used and wear and tear marks are visible.
  2. to any products that we have made or customised specifically for you

The provisions of this clause 4 do not affect your statutory rights.

To make a request for RMA, please login and visit to your order history, you will see a link to RMA request besides your order. Click that link, fill the form and submit. We will send you the RMA number.

 

Stac Dental Management Team

 

One stop shop for Stac Binocular Loupes, Stac LED Lights, Diamond Burs, Endo Products, Prophy Cups and other dental equipments and consumables